Privacy Policy

Introduction

flicker-matters is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

Information We Collect

Information You Provide Directly

When you request our services or contact us, we collect:

• Name and contact information (email address, postal address)
• Information about your pension arrangements and financial situation
• Any additional information you choose to provide in communications

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referral source

How We Use Your Information

We use your personal information to:

• Provide pension planning services you've requested
• Communicate with you about your engagement
• Send you relevant information about our services
• Improve our website and services
• Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

• Contract performance: to deliver the services you've requested
• Legitimate interests: to improve our services and communicate effectively
• Legal obligations: to comply with financial services regulations
• Consent: where you've given explicit permission for specific uses

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Pension providers when necessary to execute your instructions
• Professional advisors (lawyers, accountants) bound by confidentiality
• Regulatory authorities when legally required
• Service providers who assist in delivering our services (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Client records are typically retained for seven years after the end of our engagement, in line with financial services regulations.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to processing
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance functionality and analyze usage. For detailed information about the cookies we use, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

flicker-matters
27 Pemberton Gardens
London N19 5RR
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.